Legal
Terms of Service
Effective July 14, 2026
Using J2 Shipping
You must provide accurate account, package, value, tracking, and delivery information and keep your credentials secure. The service is intended for lawful freight-forwarding activity. You must not ship prohibited, dangerous, counterfeit, or improperly documented items.
Shipments and customs
Delivery estimates are not guarantees. Carrier delays, customs inspections, weather, incomplete documentation, and events outside J2's reasonable control may affect timing. You remain responsible for accurate declarations and applicable duties, taxes, storage, brokerage, delivery, and other charges.
Rates and payment
Calculator results and published rates are estimates unless J2 confirms a final charge. Final costs may depend on actual weight, dimensions, cargo type, customs assessment, insurance, and special handling. A shipment is treated as paid only after J2 verifies payment of the full amount due.
Account suspension and deletion
J2 may suspend access to protect customers, investigate fraud, comply with law, or prevent misuse. You may delete your account from the mobile app, subject to retention of records required for legal, accounting, dispute, or security purposes.
Liability and claims
To the extent permitted by law, liability may be limited by the selected shipping and insurance terms. Report missing, damaged, or incorrectly charged shipments promptly with supporting documents so J2 can investigate.
Contact and governing law
These terms are governed by the laws applicable in Trinidad and Tobago. Questions can be sent to support@j2shipping.com.