Help desk

Support for your shipment

Contact the J2 Shipping team about your account, package, pre-alert, or shipment status.

Customer support

Account and shipment questions

Email support@j2shipping.com with the email address on your account and the shipment or package information needed to help. Do not send your password, one-time codes, or complete payment-card details by email.

support@j2shipping.com

Privacy requests

Account deletion and privacy

Use the public deletion form if you cannot sign in to the app. Privacy questions can be sent to privacy@j2shipping.com.

Request account deletion Read the Privacy Policy

You can also review the Terms of Service.